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Privacy Policy

Mama’s Call

Last updated: 6 May 2026

1. Introduction

Mama’s Call (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services across multiple channels, including:

  • Mama’s Circle (savings)
  • Talk to a Nurse
  • Emergency Support and call lines
  • Marketplace
  • Website and mobile applications
  • USSD services
  • WhatsApp and messaging platforms
  • Phone calls
  • Social media platforms
  • Community outreach activities

By using Mama’s Call, you consent to the collection and use of your personal data as described in this Privacy Policy.

2. Legal Basis for Processing (NDPR Compliance)

We process your personal data based on one or more of the following lawful bases:

  • Your consent
  • Performance of a contract (providing our services)
  • Legal obligations
  • Legitimate interests (such as improving services and ensuring safety)

3. Information We Collect

We collect only the data necessary to provide safe and effective services.

a. Personal Information

  • Name
  • Phone number
  • Email address (if provided)
  • Location (city/state)

b. Sensitive Personal Data (Health Information)

Under NDPR, health data is classified as sensitive personal data.

  • Pregnancy-related information
  • Symptoms and health concerns
  • Medical history (if voluntarily provided)

We collect and process this data only with your explicit consent and for the purpose of providing support and guidance.

c. Financial Information

  • Savings activity
  • Transaction records

Payment details are handled securely through licensed third-party providers. We do not store full card or bank details unless explicitly required and secured.

d. Technical and Usage Data

  • Device and browser information
  • IP address
  • Pages visited and interactions

e. Communication Data

  • Calls, WhatsApp messages, and chat records
  • Emails and support interactions
  • USSD session data

4. How We Use Your Data

  • Provide maternal support and guidance
  • Respond to emergencies and health concerns
  • Facilitate financial preparation services
  • Improve service quality and user experience
  • Send important updates and reminders
  • Ensure safety, fraud prevention, and system integrity

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share data only when necessary:

  • With healthcare providers for referrals or support
  • With licensed financial and payment partners
  • With trusted service providers under strict confidentiality agreements
  • When required by law or regulatory authorities

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption and secure storage
  • Access control and authentication
  • Monitoring and security updates

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

8. Your Rights (NDPR)

Under the NDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to processing in certain circumstances
  • Request data portability

To exercise your rights, contact us using the details below.

9. International Data Transfers

Where your data is transferred outside Nigeria, we ensure adequate safeguards are in place in compliance with NDPR requirements.

10. Third-Party Services

We use third-party providers for payments, communication, hosting, and analytics. These providers are required to protect your data in line with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated date.

12. Contact and Data Protection Officer

If you have questions or wish to exercise your rights, contact:

  • Email: mamascall247@gmail.com
  • Phone / WhatsApp:

You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC).

13. Consent

By using Mama’s Call, you consent to the processing of your personal data in accordance with this Privacy Policy.